Refund & Return Policy

We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.

Cancel your order:

Store orders are processed for shipment usually within 24 hours from the time of purchase. Please contact us within 24 hours after you place your order if you would like to cancel your order. Usually, we will cancel your order for you before we ship your order. However, we cannot guarantee the cancellation of an order after it has been placed, even if contacted within this timeframe.

Returnable items:

Items that can be returned/refunded or exchanged within 30 days from the date you receive it must follow the criteria below:

  1. Faulty items damaged/broken, or soiled upon arrival. (Note: in this situation, we will be responsible for the return shipping cost.)
  2. Items received in the incorrect size/color. (Note: in this situation, we will be responsible for the return shipping cost.)
  3. Items have not met your expectations (Note: in this situation, we will not be responsible for the return shipping cost.)

Return Conditions:

For items without quality issues, please ensure the returned items are unused and in the original packing. All return requests must be authorized by our customer service team before shipping to our returned address. Our team will not be able to process any returned items without a product return form.

Non-Returnable Items:

We cannot accept returns in the following conditions:

  1. Items outside the warranty time-frame.
  2. Washed, worn, used, tag-removed or misused items.

Before Making a Return Request

For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international custom clearance, and local and international shipping carriers and agencies.
If you refuse to take delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our warehouse because of the customer's personal reasons (Check details below), we'll contact you about re-paying the reshipment postage and arrange the reshipment. However, please understand that no refund will be issued in this situation. Details for customer's personal reason:

  • Wrong address/no consignee
  • Invalid contact information/ no answer to the delivery calls & emails
  • Customer refuses to accept package/pay tax fee/ complete customs clearance
  • Didn't collect package by deadline

Return address & refunds

Return address: You will need to send your returning products to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain a Product Return Form with the related returns address. Please DON'T return your package to any address indicated on the shipping label of the package received, we cannot be held responsible if packages are returned to the wrong address.

Refunds: The refund will be issued to your original Credit Credit or PayPal Account in a few days. The time depends on your bank or PayPal. The original shipping fee and insurance are non-refundable.

Process time: All requests for Return or Refund will be processed in 1 business day.

If you want to return the product, please send us a "Return or Exchange" request. After receiving your request, our Customer Service will approve your return request according to our policy, warranty, product status, and the proof you provided.

If you need assistance, please Contact us.